Our Policies

New clients please arrive 15min before your appointment to fill out consultation forms. Arrive without excessive makeup to avoid time being taken out of your facial & skincare treatment for additional cleansing. CANCELLATIONS: Must be 24hrs prior to scheduled appointment, failure to cancel will result in a $20 fee. If 15min late, please note appointment will be rescheduled, as we want to provide you with the best service, and 15min after scheduled time will not allow us enough time to complete your service.

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There may be times your esthetician may be running behind schedule. Please be patient.

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COVID 19: To ensure the safety of all clients and Starlight staff:

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• Spa occupancy and appointments will be limited.

• Social distancing while inside spa will be enforced.

• A rigorous and thorough cleaning protocol will be in effect, using medical grade disinfectants for all spaces, surfaces, and tools used within the spa.

• Client temperatures will be taken upon arrival.

• All staff will be wearing masks and gloves.

• Facial bedding will be removed.

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Please help us maintain our safe environment by:

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• Using our provided hand sanitizer.

• Rescheduling if feeling sick, have travelled in the past two weeks, or have been in contact with anyone diagnosed with COVID.

• Coming to your appointment alone, without guests or children.

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NO REFUNDS: Exchange only

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Products may be exchanged within a 2 week time frame. Services may be exchanged or transferred toward a credit.
 

* Please inform your esthetician of any medications, health conditions, light therapy procedures, or OTC products that may have a thinning or photosensitive effect of the skin. Facial treatments will not be conducted within a 2 week minimum time frame after cosmetic injectables.

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LASER HAIR REMOVAL

BEFORE:

Please closely shave prior to your appointment and avoid UV radiation and sun exposure before treatment. The closer the shave, the more effective the laser session will be. Sessions are scheduled in 4-8 week intervals. Avoid all laser hair removal methods that remove the hair from the follicle for a minimum of 6 weeks before laser session (waxing, plucking, threading, hair removal creams.) Discontinue use of retinoids for a minimum of 5 days prior to treatment. Limit forms of deep exfoliation for a minimum of 5 days prior to treatment. Check if any medications you are using or have recently used cause skin photosensitivity. 

AFTER: avoid UV radiation and sun exposure for a minimum of 1 week post treatment. Wear and reapply sun protection cream to all lasered areas once sun exposed. Avoid saunas, hot baths, hot tubs, and general heat for as long as redness persists after treatment. Avoid exfoliating post laser if redness or irritation is present. Keep the lasered areas well hydrated with moisturizer. Avoid vigorous exercise the same day as your treatment. 

 

VIVA 

AFTER:

Do not touch the skin with water, products, or makeup for 24hrs after treatment, no exfoliation, for 1-2 weeks. Avoid sun exposure, saunas, hot rooms, and tanning beds during this rejuvenation period. Expect the skin to be red and sensitive immediately after treatment, lasting throughout the day. Skin will be rough and textured with “grid-like marks” for 1-2 weeks. Keep your skin hydrated during this period, with hydration serums, moisturizer, and SPF. Results may vary.

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MICRONEEDLING

AFTER:

Do not touch the skin with water, products, or makeup for 24hrs after treatment, no exfoliation for 1-2 weeks. Avoid sun exposure, saunas, hot rooms, and tanning beds. Expect the skin to be red and sensitive immediately after treatment. Skin may appear red and sensitized, with visible flaking for 1-2 weeks. Keep your skin hydrated during this period, with hydration serums, moisturizer, and SPF. Results may vary.

 

IPL & ALEX/YAG LASER 

BEFORE:

Stop using Retinols/Retin A 1 week prior to appointment. Avoid all forms of UV exposure for 1 week prior to treatment. Avoid all forms of exfoliation for a minimum of 5 days prior to treatment. Inform your technician of any photosensitizing medications before treatment. 

AFTER:

Expect skin to be red after treatment, lasting throughout the day. Hyperpigmentation may scab and darken, lasting 1-2 weeks. Avoid all forms of exfoliation while redness or scabbing persist. Avoid all forms of UV exposure for a minimum of 2 weeks. Keep skin hydrated. 

 

CHEMICAL PEELS

BEFORE:

Do not exfoliate 48 hrs prior to appointment. Stop all retinols or topical medications 1 week prior to appointment. Expect induced peeling 2-4 days after your appointment, this may last up to 2 weeks. These peels are designed to treat the skin from within, so if visible peeling does not occur it does not mean your treatment was not successful.

AFTER:

Avoid other forms of exfoliation for 1 week following treatment, or while redness or peeling persists. Keep skin hydrated throughout the peeling process. Use hydrocortisone-based cream if experiencing inflammation or irritation due to rapidly increased cell turnover. Wear SPF DAILY!

Avoid hot rooms, steam rooms, excessive exercise, and sun exposure after your appointment as they may cause irritation and sensitivities.